STUDIO INFO/POLICIES

The Studio is Located at 189 Commercial Street, in the south end of Nanaimo. 
There is street parking out front, a parkade just around the corner on Skinner street and one below on Front Street.
Please make sure you leave yourself enough time to find parking before your scheduled appointment time.

BEFORE YOUR APPOINTMENT
Please arrive for your colour service with dry, and preferably clean hair. 1-2 day (non-shampooed) hair is not a make or break but it is not ideal to show up with week old hair. Buildup can develop which can affect the outcome of your colour service.

PAYMENT OPTIONS

We accept cash, debit, and all major credit cards. As a small business, we greatly appreciate payments made by cash or debit whenever possible.

Please bring your physical card to your appointment, as we are unable to accept tap payments over $150.

DRESS APPROPRIATELY
Please don’t wear your best clothes to the Salon. Dress like you would if you were painting your house! We do our very best to keep the paint on your hair but please wear clothes that are not important to you.

CANCELLATION & NO SHOW POLICY:
At Ivory & Brass Studio, we reserve dedicated time specifically for you. As a small boutique salon, every appointment is thoughtfully scheduled to provide the highest level of care and service. We value your time just as much as we value our own, and kindly ask that you respect the time reserved for your appointment.

Haircuts & Styling Appointments: Haircuts and shorter styling appointments require 24 hours' notice to cancel or reschedule.

Appointments cancelled or rescheduled with less than 24 hours' notice, or in the event of a no-show, will incur a cancellation fee equal to 100% of the scheduled service.

Colour, Blonding, Extensions & Re-texturizing Services: Due to the length of these appointments and the difficulty of filling them on short notice, we require 48 hours' notice to cancel or reschedule.

Appointments cancelled or rescheduled within 48 hours of the scheduled appointment time—including the calendar day before your appointment—or in the event of a no-show will incur a cancellation fee equal to 100% of the scheduled service, or result in the loss of any applicable appointment reservation, before future appointments can be booked.

Credit Card on File

To help protect appointment availability, a valid credit card may be required to secure your appointment.

By providing your credit card information, you authorize Ivory & Brass Studio to securely store your card through our payment processor and charge any applicable cancellation or no-show fees in accordance with this policy.

Cancellation fees will only be processed when an appointment is cancelled or missed in violation of this policy.

We understand that unexpected situations can arise. Any exception to this policy is at the sole discretion of Ivory & Brass Studio.

Appointment Reservation Policy: 

To reserve extended appointment times, an Appointment Reservation is required for the following services:

  • All new colour guests – $100

  • All re-texturizing services (including keratin treatments and perms) – $100

  • Extension appointments – Reservation amount varies depending on the application method, hair order, and appointment length. The required amount will be discussed during your consultation. 

 Your appointment reservation will be applied directly toward your service total on the day of your appointment.

 Returning colour guests may be asked to keep a valid credit card securely on file in place of an appointment reservation.

 Appointment reservations may be paid by:

Appointments are not confirmed until the required appointment reservation has been received.

Extension appointments deposit varies on application type and will be discussed at the consult.

RUNNING LATE: 
I understand that sometimes we can not control traffic, getting kids out of the house on time or your coffee shop taking a bit longer on your order. When I schedule an appointment I make sure to book a 10 minute buffer because I know things happen. If you are running any later than 10 minutes we may need to adjust to a smaller service in order for me to run on time for my other appointments. If you run later than 10 minutes then we may have to reschedule your appointment for a later date and a 50% booking value fee will apply.

Please make sure you check google maps for estimated travel time and allow a 15 minute time buffer in case traffic conditions change. It is extremely important that clients are punctual for their appointment.

SERVICE ADJUSTMENTS: 
I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or colour, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge.

REFUNDS AND ADJUSTMENTS: 

We do not offer refunds on services or retail products once opened. If you're not completely happy with your service, we're happy to make a complimentary adjustment within 7 days of your appointment.

Adjustments are intended for minor refinements, such as toning, softening a fringe, or small tweaks to your existing service. They do not include a new or additional service to achieve a different result or a goal that requires multiple appointments.

HONEST COMMUNICATION
I am are going to tell you the honest truth about your hair. I will explain what I can do and the journey it takes to get to your DREAM hair.  In order to give you the best possible results, I require you to tell as much of your hair history as you remember! We love information. The more detail, the better

CONSULTATION AND KNOWING WHAT TO BOOK
All NEW colour clients must fill out a new client form.  I can also offer “facetime” consultations.  If you're pressed for time and can’t make it to the salon this is a great option. Not all desired services can have a face time consultation and an in person one may be required to book. 

BLEACH
Yes, bleach. I use it regularly to create those ‘grammable colours. I am experienced and stay on top of education, so I do  understand how to use bleach properly. The truth is, as with any high corroding product, it can cause damage to the hair and chemically treated hair always feels a little different then natural hair. During the initial consultation I will determine the most ideal plan to achieve your desired goal while maintaining your hairs integrity best I can.

HAIR CARE
To maintain the results for as long as possible, and continue repairing the hair it is very important to continue the process at home. Unfortunately drug store and products from winners won’t do the trick. I can’t guarantee any colour longevity or result if you are not using recommended home care. I advise trying a mask with your shampoo.

COLOUR FADING
All colours fade. While this can be hard to hear, it is the reality.  Everyone Hair will fade at a different rate, and this will depend on many different factors:

How many times you wash your hair a week, which products you are using, do you swim etc?

In order to maintain your beautiful colour it may require on-going visits to the salon.

SUSTAINABLE SALON FEE
I have partnered with sustainable salons to ensure that I recycle and dispose of 95% of all waste produced in the hair salon. This keeps chemicals out of the water, foils out of the landfill and turns human hair into an ethical, sustainable and safe way to soak up oil spills.

Sustainable salons charge $3 per client which will be reflected on your invoice, for further information and to see where your money goes please visit – https://greencirclesalons.com

COME ALONE
Please no extra people. The studio is small which doesn’t leave a lot of room for friends, family or kids.

PETS

I have my dog side kick sometime, so unfortunately no other pets are allowed (if you have a fear of dogs please inform me when booking)

Looking forward to seeing you soon!